Refund policy

Every Junto Supply Co. item is printed to order just for you. We can't accept returns or exchanges for the wrong size, the wrong color or a change of mind. If something arrives damaged, defective or misprinted, or you received the wrong item, we'll make it right at no cost to you.

Damaged, defective or misprinted items

Email us at info@juntosupplyco.com within 30 days of delivery.
Include your order number and a clear photo of the whole item that shows the problem.
We'll send a free replacement or refund the item in full, whichever you prefer. You don't need to send anything back.

Claims sent more than 30 days after delivery can't be accepted.

Lost packages

If your order hasn't arrived, email us within 30 days of the estimated delivery date and we'll look into it with the carrier. If the package is lost in transit, we'll send a replacement or a full refund.

If tracking shows your package was delivered but you can't find it, please check with neighbors and your local post office first, then contact us and we'll help you file a claim with the carrier. We aren't able to replace packages that were stolen after delivery.

Wrong or incomplete address

Please check your shipping address before you place your order. If a package is returned to us because the address was wrong or incomplete, we'll contact you and can reship it once you pay the shipping again. Returned items we can't reship within 30 days can no longer be held.

Cancellations and changes

Orders go into production quickly. Email us right away if you need to cancel or change an order. We can cancel it for a full refund, or change the size, color or design, only until production starts. After that, the order can't be cancelled or changed, though we can still try to update the delivery address until it ships.